AI Digital Employees for Logistics & Express

Reshaping the entire logistics service link with AI, driving triple upgrades in inquiry response, delivery reach, and customer satisfaction.

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On call

02:47

LIVE

Ava · AI Digital Employee

9:41

avavox · Assistant

On call…

▍

…

User

Manual service bottlenecks become prominent, hindering express growth

Diagnostic Running

Logistics & Express Industry Diagnostics

Pending Orders5,000,000

AI Pre-delivery Notify4,200,000

First-time Delivery3,180,000

Second Delivery1,020,000

Customer Reminders320,000

⚠Complaint Escalation12,400

18⚠Address change not synced · 320 ordersHigh
55⚠Abnormal items 24h unprocessed · 87 ordersHigh
30⚠Station retention 7d+ · 1,240 itemsMid

76%First-time Deliv Rate

24%Second Deliv Rate

12 itemsToday's Alerts

High Inquiry Pressure

Massive order inquiries and repetitive standardized questions consume significant customer service manpower.

⚠80% of daily inquiries are for tracking, pickup codes, or delivery times.

Low Reach Efficiency

Manual call notifications are time-consuming and error-prone, leading to high secondary delivery costs.

⚠Manual notification miss rate is 18%; secondary delivery costs account for 22%.

High Service Costs

Outlets maintain large customer service teams, facing labor shortages at peaks and idle time at troughs.

⚠Customer service costs account for 35-45% of total outlet operating costs.

Poor Waiting Experience

Long queues and waiting times lead to poor consultation experiences and declining customer satisfaction.

⚠Average peak waiting time is 6-12 minutes, with a 40% abandonment rate.

Uneven Service Capacity

Business volume varies across outlets, causing severe labor mismatch and poor resource allocation.

⚠Tier-1 outlets are overloaded, while Tier-3/4 outlets have 30%+ idle rates.

Lagging Complaint Handling

Slow feedback and response for abnormal items easily trigger customer complaints.

⚠Average response time for abnormal items exceeds 6 hours; complaint escalation rate is 18%.

Not just a bot, but an AI expert who understands logistics

Pre-delivery Notify Outbound · 14:23

Latency 0.6s

Hello Mr. Zhang, your SF Express parcel #SF1234 has arrived at the Jinqiao outlet and is expected to be delivered within 1 hour. Are you home to receive it?

I'm not home right now, please put it in the doorstep smart locker.

Understood, noted as 'smart locker'. I will call you again with the pickup code after delivery. Have a nice day.

Okay, thank you.

Response Latency

< 1s

Delivery Script

96%

Route Recognition

90%

Human-like Professional Dialogue

Focused on large-scale intelligent outbound calls, covering delivery notifications, proactive alerts, and surveys, mimicking senior service logic.

You Say

Help me build a delivery notification AI employee, responsible for delivery alerts and pickup codes, with a concise and professional tone.

avavox generated in 30s

Ready

Didi · Delivery Notifier

Expertise: Delivery Notify · Pickup Reminder · Anomaly Pacification · CSAT Survey

Voice

Concise & Prof

Scripts

328 items

Outlet DB

Real-time Sync

Delivery

25s

Fast Deployment · One-Click Enable

Input logistics scenarios and Q&A in natural language; build a dedicated AI outbound employee in 30 seconds without coding.

FULL LINK COVERAGE

8 Stages · 100% Coverage

📲

Pickup

Booking

📦

In-stock

Sorting

🚚

Mainline

Path Opt

🏭

Transit

Dispatch

🛵

Delivery

Notify

✅

Delivered

Pickup Code

🛡️

After-sales

Pacification

⭐

Survey

CSAT

Link Coverage

100%

Intent Recognition

94%

Response Time

< 1s

Industry-Deep · Full-Link Adaptation

Deeply integrated into logistics processes, mastering delivery and abnormal handling, accurately identifying inquiries, re-routing, or after-sales claims.

National Outlet Compliance Audit

Monthly Audit 1,250,000 Orders

ISO 9001

#SF1234Mr. Zhang · SF1234Delivery Notify01:32

#YT8821Ms. Wang · YT8821Delay Pacification02:18

#JD4421Mr. Li · JD4421CSAT Survey01:05

#ZT0293Ms. Zhao · ZT0293Tracking Follow-up02:42

Compliance Rate

100%

Service Quality

99.5%

Peak Capacity

150,000 orders

Compliant & Controllable Management

Consolidates outbound needs across national outlets; AI uniformly handles proactive reach, stabilizing tasks during peak nodes.

AI Empowerment Across Logistics, Driving Operational Efficiency

Delivery Notify → Pickup Confirmation → Anomaly Interception → Courier Dispatch — AI is handling the daily calls.

Pre-delivery Call Notification

实时 · 14:23

Delivery Notify Outbound09:30 · 00:00:35

Hello Ms. Li, your Taobao order will be delivered between 14:30-16:00 today. Are you home to sign for it?

I'm out this afternoon. Can you put it in the smart locker?

Sure, there's a free slot in Hive Box #12 at the west gate. I've notified the courier to place it there; an 8-digit code will be sent via SMS.

Great, thank you.

Intent Score 88 · Locker Authorized · Path Synced

Pre-delivery Call Notification

Before the courier departs, AI automatically calls the recipient to confirm availability and adjust arrangements based on feedback.

- 55%

Second Delivery

+ 32%

First-time Delivery

50,000+

Daily Reach

Use Cases

Morning batch notifications
Large item appointments
Remote address re-confirmation

Capabilities: Time Window Prediction · Real-time Route Sync · Courier Path Linkage

👉 Result: Reduced secondary delivery and significantly boosted delivery efficiency.

1 / 6 · Pre-delivery Call Notification

They're already using AI to boost logistics efficiency and quality

CSAT Growth

+38%

Outlet Op Cost

-60%

Top Logistics Enterprise

Using less manpower to handle larger inquiry volumes and faster response times.

Outbound Efficiency

+5×

Standardized Tasks

80%

Express Chain Enterprise

AI outbound calls activate leads; refined follow-ups drive conversion growth.

Response Speed

+6×

Manpower Cost

-40%

Leading Logistics Group

AI digital employees provide 24/7 lead acquisition and automated follow-up.

Labor Productivity

+5×

Lead Attrition

-60%

Regional Express Provider

AI takes over inquiries and lead follow-ups, freeing humans for core delivery.

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