AI Digital Employees for Retail

Driving private domain repurchases, member care, and store traffic; empowering brands with the reach of a million shopping assistants and superior service perception.

On call
02:47
LIVE
Ava · AI Digital Employee
9:41
avavox · Assistant
On call…
User

In the Age of Fragmented Traffic, Chain Brands Face Severe Member Retention and Reach Challenges

Diagnostic Running
Retail Industry Diagnostics
Leads 1,200Conversion 120Churn Rate90%
14:08Dormant 6m +312 → High Churn RiskHigh
13:42Bad Review #2391 · 1h no-responseHigh
13:20Points expiring this week 8,420 → To notifyMid
82%Dormancy Rate
3.2%Repurchase Rate
12 ItemsAlerts

Low Private Domain Activation

Members added to WeChat but remain 'ghost followers'; relying only on broadcast messages results in low perception and conversion bottlenecks.

Broadcast-only conversion rates are below 1%.

Single Reach Channel for Campaigns

Promotional info gets buried; human assistants are busy with in-store tasks and lack time for refined member care.

SMS open rates for promotions are below 3%.

High Cost of Store Traffic Drive

Relying on traditional reach for new store openings or festivals is narrow and imprecise, causing large fluctuations in traffic.

In-store conversion of surrounding prospects remains sluggish.

Lagging Review Feedback Repair

Negative reviews on group buying or delivery platforms can't be addressed immediately, damaging brand reputation.

Bad review repair rates are below 20%.

Severe Leakage of Member Benefits

Lack of reach for expiring points or coupons means users churn due to 'not knowing', weakening brand value.

Redemption rate for expiring points is below 15%.

Hard to Implement Standardized Follow-up

Inconsistent service across stores makes it hard for HQ to assess standardized service and collect real customer needs.

HQ monthly inspection coverage is below 10%.

As Caring as a Golden Assistant, AI Makes Retail Warmer

L
Ms. LiuVIP·Gold
Skincare Pref · AOS $120+
Frequent Buyer11.11 ActiveSample Sensitive
a
The skincare set you bought in May is almost empty, right? Get a 30ml sample for $1 with our new launch! ✨
Sure, let me check.
U

Human-like Voice + Preference Insight

Provides personalized communication based on purchase history (preferred category, AOS, frequency), as natural as a senior assistant.

30s · CLONE
VOICE PROFILE
Energetic
Youth Retail
Intellectual
Luxury Beauty
Friendly
F&B Service
0:00
0:30
Intellectual

30s Clone of Top Sales Voice

Customizes exclusive voices (energetic, intellectual, friendly) to match brand image, making every call a mobile brand card.

Frequent Buyer ⭐
AOS $120+
Skincare Pref
11.11 Active
3-7d Gap
Dormancy: Low
Sample Sensitive
Social Active
LMember #00482
Real-time Update

Refined Tag-based Operations

Automatically updates member tags based on call feedback, enabling precise linkage between online reach and offline experience.

Real-time Concurrency
8,420
Peak Festival · Lines

Superior High-Concurrency Reach

Supports millions of precise member reaches during festivals, ensuring every benefit and care is delivered on time.

Today's Follow-up
12,840 Calls
Total CSAT
89%
+2.3pp
Jing'an Flagship
95%
Pudong Jinqiao
92%
Xuhui ASE Center
88%
Changning Raffles
78%
Minhang MixC
65%

Transparent Perception Management

Real-time visualization of all follow-up feedback helps HQ insight into service gaps and market trends across stores.

Strength Index

Millions of Assistant Reach Capacity

Derived from 1,500+ retail brand deployments

100%

Survey Coverage

1M+

Daily Reach

7×24h

Uninterrupted

+30%

Repurchase Rate

From Member Care to Growth, AI Closes the Retail Loop

Wake-up → Campaign Care → Review Repair → Store Traffic → Service Follow-up → Benefit Reminder

Precise Private Domain Activation
实时 · 14:23
Wake-up TaskCalled 1,820 / Total 5,000
a
Hello Ms. Liu, I'm your brand assistant. We noticed it's been 60 days since your last visit. We have a 30% off return gift pack for you this Member Day.
Oh? What kind of promotion is it?
U
a
From Wed to Sun, just show your phone number in-store. You can also get a 30ml sample for $1 with any skincare set. Shall I send you the voucher code?
Sure, send it over.
U
Intent Score 86 · Voucher Sent · Tag 'High Return Intent' Written

Precise Private Domain Activation

Send exclusive return gift packs to dormant members; guide them to follow the official account or rejoin groups.

+25%
Wake-up Rate
+38%
Social Active
¥0.3
Cost Per Call
Use Cases
  • Dormant 60+ Days
  • Added Inactive Fans
  • Official Account Silent Users
Capabilities: CRM Tag Integration · Targeted Voucher Delivery · Landing Page Leads
👉 Result: 25% increase in dormant member wake-up rate; significantly improved social activity.
1 / 6 · Precise Private Domain Activation

They're using AI to turn dormant assets into revenue

Dormant Wake-up
+80%
Member Repurchase
+30%
Commercial Complex

Reshaping retail service experience with avavox digital employees; driving growth through warm, personal care.

Dormant Wake-up
+75%
Monthly Repurchase
+28%
Cake Chain Store

Driving repurchases via emotional connections—AI outbound for birthday care, new sample invites, and expiry reminders.

Acquisition Cost
−60%
Lead Conversion
+50%
Retail Franchise Brand

Batch reach to prospective franchisees; automated screening, policy briefing, and offline inspection booking.

Voucher Redeem
+65%
Dormant Activation
40%
F&B Chain Brand

Boosting redemption and store visits via periodic reminders for vouchers and new product discounts.

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