AI Digital Employee for Finance & Insurance

Covering renewal reminders, claim notices, customer management, and post-loan management—compliant, efficient, and tailored to your business.

On call
02:47
LIVE
Ava · AI Digital Employee
9:41
avavox · Assistant
On call…
User

When insurance communication relies on manual labor, balancing efficiency and professionalism is difficult

Diagnostic Running
Finance
Compliance ✓Efficiency -47%Daily Calls215 Calls
14:2312 M2 leads unreachedHigh
14:2147 renewal windows lostMid
14:18Queue timeout 5mLow
38%Reach Rate
+12Compliance Risk
6 itemsAlerts

Low marketing reach efficiency

Massive dormant insurance customer bases; traditional "blind" outbound reach rates under 15% with poor precision and declining conversion.

High post-loan management costs

Credit and card post-loan management depends on manual labor—high cost, low efficiency, and significant compliance risks amid rising NPL pressure.

High service inquiry pressure

High-frequency inquiries about policy status, premiums, and claims tie up human agents, causing severe peak-time queuing.

Difficult insurance renewal conversion

Competitors "steal" orders during the "golden renewal window"; rigid manual scripts lead to customer resistance and friction.

Strict compliance requirements

Strict regulations on call logs and scripts make manual management of 100% quality inspection and traceability nearly impossible.

Fragmented data without closed-loop

No structured analysis of insurance call logs; intent, claims, and renewal data are not captured, leaving strategy optimization to guesswork.

Not a bot, but your professional finance & insurance service expert

Can the annual fee on my platinum card be waived?
a
You've swiped 8 times this year, which hasn't met the 12-swipe waiver threshold. You can apply for a 5-swipe offset plan. Shall I activate it for you?

Professional Terminology

Built on LLMs and financial domain knowledge, accurately适配ting for life, P&C, and accident insurance scenarios with precise terminology.

Customer Inquiry
Interest DisclosureLogged
Risk DisclosureMandatory
Compliance BoundaryTraceable

End-to-end Compliance

Deep interpretation of insurance regulations with unified, traceable scripts to solve the pain point of inconsistent manual professionalism.

Anxiety · ComfortHardship · NegotiationComplaints · SteadyConfusion · ProHesitation · Guidance

Scenario-specific Scripts

Precisely recognizes core intents like delinquency anxiety, claim confusion, or complaints, dynamically adjusting tone and strategy.

同时并行 1,200 通/分钟

Stable & Compliant at Scale

Achieve large-scale reach with full compliance, replacing repetitive manual tasks to do more with less labor.

AI is automatically running the entire finance & insurance business funnel

Billing reminder → Layered collection → Post-loan callback → Claim notice → Investment advisory → Roadshow invite

Renewal Reminder
实时 · 14:23
Renewal ReminderLive · 14:23
a
Hello Mr. Zhang, just a reminder that your bill of 8,650 is due on May 28th.
Okay, I'll check it.
U
a
You can pay via ICBC or CMB. There's a 3-day grace period. Want to hear about installment plans?
Not right now, thanks.
U
Call duration 32s · Compliant script matched · Memo added

Renewal Reminder

Auto-outbound during the golden renewal window to clearly inform about premiums, deadlines, and benefits, reducing churn.

−40%
Delinquency
+95%
Reach Rate
−70%
Labor Cost
Use Cases
  • Credit Card
  • Consumer Loan
  • Mortgage
Capabilities: Smart screening · intent detection · compliance logs
👉 Result: Delinquency rate -40%
1 / 6 · Renewal Reminder

They're using AI to scale insurance & service

Renewal Conv.
+30%
Labor Saved
65%
Top Insurance Company

Used AI for renewal reminders and claim notices, relieving pressure on live agents and cutting labor costs.

Efficiency
+8×
Labor Saved
70%
Regional Commercial Bank Card Center

AI replaced 70% of collection labor during peak delinquency—efficiency jumped from 150 to 1200 calls/day, significantly lifting recovery rates.

Response Time
<30s
Risk Alert Lead
35%
Major Consumer Finance Company

AI handles post-loan follow-ups and risk alerts — response time cut to 30s, risk alert lead-time increased by 35%.

Onboarding Eff.
+60%
Accuracy
100%
Top Brokerage

AI handles onboarding guidance and risk assessment, replacing 80% of repetitive comms with total accuracy.

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